A chatbot that answers while you sleep
4Select helps gyms, fitness clubs, boutique studios and health clubs in the Netherlands and Belgium get more members with a chatbot that answers visitors at any hour and turns chats into leads. 120+ clubs and locations work with 4Select, and the average lead-to-member conversion is 50%.
Included in
Visitors have questions about prices, opening hours and trial visits at all hours.
- For whom
- Gyms, fitness clubs, boutique studios and health clubs in the Netherlands and Belgium
- What you get
- Answers visitors 24/7 and turns chats into leads.
- How long
- Ongoing, with a monthly check of the numbers
- What Dialanta does
- Answers visitors 24/7 in their language
The problem
Questions at 22:00 go unanswered
A visitor wants to know if there is a free trial, what a membership costs or whether you offer classes in English. If nobody answers, they open the next club's website.
A contact form is slow and many people never fill it in. A chat gives an answer in seconds and keeps the visitor on your site.
What the 4Select consultant does
People do the work. The system runs it.
4Select is the carpenter. Dialanta is the hammer.
The 4Select consultant
- Collects your offers, prices and common questions
- Sets when a chat is handed to your team
- Reads real chats and improves the answers
- Keeps the information up to date
Runs in 
- Answers visitors 24/7 in their language
- Turns chats into leads in your lead system
- Hands over to your team when needed
How 4Select does it
Your information, answered in their language
The chatbot answers from your own knowledge: offers, prices, schedule, location and trial options. It replies in the visitor's language and does not invent answers it cannot find.
When a visitor is ready, the chat collects their details and hands over to your team. The lead lands in your system with the conversation attached, ready for lead follow-up.
- 01
Collect your knowledge
We gather your offers, prices, schedule and common questions.
- 02
Set the handover
We agree when the chatbot passes a visitor to your team.
- 03
Switch it on
The chatbot goes live on your website and is tested first.
- 04
Read the chats
We review real conversations and improve the answers.
Outcomes we steer
The numbers we report.
These numbers show whether the chatbot helps. They are tracked, not promised.
- Chats that become leads
- Share of conversations that end with contact details left.
- Handovers to the team
- Chats passed on to a person and how fast they are answered.
- Questions answered
- Questions the chatbot handles without help from your team.
“We've been in the fitness world for a while now and have seen quite a few things. We recently partnered with 4Select, and it's been great so far! The back office is quite comprehensive, yet remains clear and easy to understand for the sales/front desk team – something we really appreciate. What also stands out is the excellent communication with Arjan and Roel: fast, personal, and wonderfully direct. And honestly... the way they sometimes push us to achieve the desired results is truly remarkable!”
Questions